i ordered over Â£100+ on ingredients and realised i'd left the grain out
so placed a second order straight away - it had a consecutive order number to the first order number.
I emailed them straight away (this is late sunday evening) asking to put the 2 orders together to save on postage. Guess what - no reply and the second order has been dispatched. The first order is on hold over a packet of MJ west coast yeast.
now yes it was my error but i'd had so much hassle trying to get the discount code working in the first place i was getting quite frustrated.
It would be useful if they had a no subsistutions option when placing the order because that's what i'd be ticking and my big order would be on the way.
e.g. No i dont want black bottle tops instead of white I already have 80 black bottle tops!!!
I've had issues with most orders from geterbrewed to date which is a pity.