Brew2Bottle Very Poor Customer Service

[Davy6Mac]

Placed an order on the 27/4/20 for a Party Star Deluxe handle and 10 x 16 gram Co2 cartridges, when i placed the order i couldn't find the cartridges on their website, so rang them direct. The guy who answered the phone gave me a code which i entered and then ordered, now i could have written the code down wrong or he told me the wrong code whatever happened the wrong cartridges arrived i needed the unthreaded ones not the threaded ones. I rang them direct and explained this, i said i would send the cartridges back at my cost!!! so they could send me the right ones. Included in the package that i sent back was a copy of the original order and a covering letter explaining all this and asking them to send me the threaded cartridges.
I know they have received the returned package because i sent it via Royal Mail to be signed for etc. I have rung them 3 times at my expense chasing this up and each time they say they will send them, i still have not received the unthreaded cartridges that i requested. They have also taken the money for these items, so in effect i have paid for something i haven't got. I may be old fashioned but isn't that stealing!!!.
Sorry to post this on here but totally frustrated by their complete lack of customer service, this was the first time i had used them, never again

 

[MyQul]

It's right that you should post about any company your not happy with so other forumites are aware of who the best HB shops are and who are poor. @Brew2bottle Homebrew is a forum sponsor so hopefully they will see this and address your issue to everyones satsifaction

 

[Chippy_Tea]

B2B have a very good reputation here it'll be interesting to see what happened here.

 

[xozzx]

Ive used them a few times, whenever I run out of DME for yeast starters they have always been the cheapest. Never had an issue but I understand the frustration when something like that happens.

 

[Cheshire Cat]

Top company been using them for years since they had a stall on Northwich market and then a HBS which sadly closed. I've had one problem at the start of this crisis with a lost order. Got a refund and 10% off my next order which was a 10 litres MJ keg set up so saved £7.