Calling all IT experts

Discussion in 'The Snug' started by Leon103, Jan 6, 2019.

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  1. Jan 6, 2019 #1

    Leon103

    Leon103

    Leon103

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    I have an issue with my netgear wireless adapter.

    It started after I had to disable and then enable my usb controllers.

    After doing this the adapter hasn't worked. When I plug it in the lights flash as if it's looking for a network but then goes blank.

    The computer is recognising the adapter and days it's fully working and drivers are up to date.

    But if I go into change adapter settings it's showing as disabled. When I click on enable, a popup saying enabling is taking place appears then goes. Afterwards it's still showing as disabled.

    I have tried a few things off Google but no joy. Any ideas before I buy a new one?
     
  2. Jan 7, 2019 #2

    uDicko

    uDicko

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    I'm no expert but I'll start with a few questions.

    What OS are you on? Windows 7,10 etc
    When did you last download some updates?
    What is the model number of the net gear adapter?
     
  3. Jan 7, 2019 #3

    uDicko

    uDicko

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    Any screen shots or specific error messages presented to you?
     
  4. Jan 7, 2019 #4

    Leon103

    Leon103

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    Windows 7
    Last update was about Xmas time. I noticed there were two updates available yesterday, one of them was for my graphics card.
    Its a netgear wnda3000v2
     
  5. Jan 7, 2019 #5

    Leon103

    Leon103

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    There wasn't any particular error message. I plug the adapter in, it lights up as it should but then goes out. Windows says it's all working etc under device manager but under change adapter settings it showing disabled and won't enable
     
  6. Jan 7, 2019 #6

    foxbat

    foxbat

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    Bring up start menu
    Type "run" <enter>
    Type "eventvwr" <enter>

    The Windows event viewer will appear.

    Expand "windows logs". Errors from device drivers will be under the System section but also check the Application section. Look for anything suspicious at boot time and also at the moment you click enable.
     
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  7. Jan 7, 2019 #7

    terrym

    terrym

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    Have you tried the adapter on another computer? If it works on that then it's a setting on your W7 computer not the adapter itself.
     
  8. Jan 7, 2019 #8

    Covrich

    Covrich

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    Have you gone into device manager, right clicking on the wifi adapter and uninstall. do NOT check delete driver just uninstall it.. restart pc or scan to detected it should re find the adapter see if that makes any difference.. I have done this s few times on wifi adapters which play up
     
  9. Jan 7, 2019 #9

    Leon103

    Leon103

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    Done this but no joy
     
  10. Jan 7, 2019 #10

    Leon103

    Leon103

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    Will try on my works laptop when I get home
     
  11. Jan 7, 2019 #11

    Leon103

    Leon103

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    Thanks will check later.

    Asked the wife to pick up another just incase but I would like to see if I can get this working. It was working one minute and not the next
     
  12. Jan 7, 2019 #12

    keat64

    keat64

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    If you havn't already, then i'd be tempted to download the drivers from here
    Follow CovRich's advice, but choose to uninstall the drivers as well.
    Reboot, and then run the install file above.

    Or.

    From the run box type 'rstrui.exe', this should launch system restore.
    Choose a restore point from when you knew it last worked. (There will be a check box to show more restore points.)
    System restore could take half an hour, so be patient.
     
  13. Jan 7, 2019 #13

    Leon103

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    Thanks

    Dome system restore but didn't work.

    Will see if I can get the drivers downloaded onto my work laptop and transfer across.
     
  14. Jan 7, 2019 #14

    Leon103

    Leon103

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    Restrictions on work laptop prevent me downloading the driver
     
  15. Jan 7, 2019 #15

    keat64

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    If System restore didn't work, and you rolled back to a point where you know for certain that it worked, then you can rule out a software update being the cause of the problem.
    I'd suggest at this point that the card could be faulty.
    Trying it in another computer would be my next step.
     
  16. Jan 7, 2019 #16

    Ghillie

    Ghillie

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    Is your Netgear wiFi adapter one of the plug in USB ones?

    I had an issue with mine refusing to work on my PC a few years back. I had to disable the inbuilt PCI network adapter in device manager in order for the USB one to work. Not sure why this happened, but there was some sort of conflict between the two. Not sure if your PC/laptop has another network card, but if it does it may be worthwhile trying to disable it.
     
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  17. Jan 7, 2019 #17

    Leon103

    Leon103

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    Tried all of the above but no joy.

    Plugged new adapter in. All drivers downloaded off disk. Shows enabled but it won't pick up any network.

    Run diagnostic and it says th3te might be a problem with the driver for wir3less network c9nnrction 5 adapter.
     
  18. Jan 7, 2019 #18

    Leon103

    Leon103

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    Just seen a warning log that says

    Wlan autoconfig service has successfully stopped.

    Could this be it
     
  19. Jan 7, 2019 #19

    Ghillie

    Ghillie

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    Control Panel > Network & Sharing Centre > Change Adapter Settings

    Right click and disable everything which is not your new adapter. If you're not sure what's what - I think if you pull it out the USB port it will disappear off the screen, then you'll know.
     
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  20. Jan 7, 2019 #20

    Bigcol49

    Bigcol49

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    Hi @Leon103
    Found this online:

    Once enabled, WLAN AutoConfig service dynamically selects the wireless network to which the computer will automatically connect, and configures the necessary settings on the wireless network adapter. This includes automatically selecting and connecting to a more preferred wireless network when one becomes available.

    I've just started using an external wireless adapter on my laptop in order to get better reception in a weak signal area. When I started using it I didn't have any success until I disabled the laptop's built-in adapter.
    Try the advice from @Ghillie
     
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