Alex.mc
Regular.
- Joined
- Mar 21, 2018
- Messages
- 315
- Reaction score
- 194
I placed an order now more than 2 weeks ago, and it's gone pear shaped, which I guess is not unexpected in the current climate.
There are 2 issues, the first is Parcel-force who are a complete shower to be polite about it.... the second unfortunately is GEB.
There communications have been sporadic, and unfortunately have been along the lines of "Sorry, but can't do anything... sorry again"
Eventually one parcel out of two turned up, and was damaged. It was a 25kg bag of Malt that was holed. There was a slight trail of Malt from my front door up to where the van was parked, and my CCTV caught footage of the driver coming up the path, throwing the bag on the doorstep and running off!
After a few days I made what I thought was a very generous offer to pay in full for the malt including its postage, and asked for the other parcel to be refunded. It was very likely that the other parcel would be not just damaged but hammered to hell by then.
I heard nothing back. Checked my account today, no refund of any sort. No communications from them at all. They had responded promptly to all emails before the request for partial refund.
Frankly I'm a bit annoyed, but I'm also a bit sad too, as I have always considered them a decent, efficient company.
Many companies have seen a huge upsurge in business, which is good of course, but like Parceforce, maybe some have overeached themselves?
There are 2 issues, the first is Parcel-force who are a complete shower to be polite about it.... the second unfortunately is GEB.
There communications have been sporadic, and unfortunately have been along the lines of "Sorry, but can't do anything... sorry again"
Eventually one parcel out of two turned up, and was damaged. It was a 25kg bag of Malt that was holed. There was a slight trail of Malt from my front door up to where the van was parked, and my CCTV caught footage of the driver coming up the path, throwing the bag on the doorstep and running off!
After a few days I made what I thought was a very generous offer to pay in full for the malt including its postage, and asked for the other parcel to be refunded. It was very likely that the other parcel would be not just damaged but hammered to hell by then.
I heard nothing back. Checked my account today, no refund of any sort. No communications from them at all. They had responded promptly to all emails before the request for partial refund.
Frankly I'm a bit annoyed, but I'm also a bit sad too, as I have always considered them a decent, efficient company.
Many companies have seen a huge upsurge in business, which is good of course, but like Parceforce, maybe some have overeached themselves?