How have people found the QC on Grainfathers? I finally took the plunge and bought one on Monday, it arrived Wednesday and today I unwrapped it, put it together and poured water into it to do a clean before first use.
Got about ten litres in and noticed that water was leaking from somewhere. Upon close examination you could see that the pipe that connects to the pump and goes into the main vessel has taken a bash from something. The metal nut/washer thingy that keeps the pipe held into the inner part of the vessel was at quite an angle and the external pipe was buckled. I'd noticed the external pipe looked a little funky, but just dismissed it when assembling as just some weird design artefact..
At first I thought it was likely to be the courier, but I'm not convinced of that because the Grainfather itself comes in an inner box and an outer box. The inner is the shiner type of carboard and the outer I assume is just for delivering. The inner box has a dent and hole in it, but the outer doesn't. So either it's happened at the factory if Grainfather ship it with a box in a box or at the distributor if it's shipped as a load of shiny inner boxes to the disty and up to the disty to put it in the tougher box for delivery. The thing is, the outer box looks to me like it's also a Grainfather box, so I'm guessing that it comes to the disty in two boxes.
Either way up it's hugely disappointing and I hope I don't get a battle with the disty saying "It was OK when it left us" type of thing. I'll give the vendor a chance to sort it tomorrow before I say who it is. They might be brilliant about it. As might Grainfather themselves, these things can happen and as long as it's replaced that's the main thing.
Got about ten litres in and noticed that water was leaking from somewhere. Upon close examination you could see that the pipe that connects to the pump and goes into the main vessel has taken a bash from something. The metal nut/washer thingy that keeps the pipe held into the inner part of the vessel was at quite an angle and the external pipe was buckled. I'd noticed the external pipe looked a little funky, but just dismissed it when assembling as just some weird design artefact..
At first I thought it was likely to be the courier, but I'm not convinced of that because the Grainfather itself comes in an inner box and an outer box. The inner is the shiner type of carboard and the outer I assume is just for delivering. The inner box has a dent and hole in it, but the outer doesn't. So either it's happened at the factory if Grainfather ship it with a box in a box or at the distributor if it's shipped as a load of shiny inner boxes to the disty and up to the disty to put it in the tougher box for delivery. The thing is, the outer box looks to me like it's also a Grainfather box, so I'm guessing that it comes to the disty in two boxes.
Either way up it's hugely disappointing and I hope I don't get a battle with the disty saying "It was OK when it left us" type of thing. I'll give the vendor a chance to sort it tomorrow before I say who it is. They might be brilliant about it. As might Grainfather themselves, these things can happen and as long as it's replaced that's the main thing.
