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Help Support The HomeBrew Forum:

Angie

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An old bookmark will not work as it is trying to get to the old site. Delete the link. Use your browser and bring up the forum. Then on android go to top 3 dots and tap that , go down to , save to Homepage. Do it and a direct link to this version of the forum will save. After that you only need to tap on that icon to get to the forum.
 

Chippy_Tea

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Thanks Angie, Ninkasi and Chopps to save members searching -



Instructions from EE.

What are your Content Lock settings?

Moderate
This is the default setting for new and existing customers with Content Lock enabled. You get access to social networking sites but not to 18-rated content in accordance with BBFC (British Board of Film Classification) guidelines or to pornography sites.

Off
This gives full access to the internet with no filter including to 18-rated content.

Strict
This is the safe setting for children under 12. It filters all 18-rated content but also content the BBFC rates higher than 'PG' as well as other content not suitable for younger children including chat, dating and unmoderated social networking sites.
Google SafeSearch is now built into our Strict settings so any Google search will not show websites that relate to unsecure or adult content. You can’t turn this feature off with this setting – you’ll need to switch your Content Lock setting to Moderate or Off.



My EE:

  1. log in to My EE

  2. choose the Content Lock level you want
Alternatively you can also check or change your settings using these methods.

--------------------------------------------------------------------------



By text:

  1. text STRICT or MODERATE to 150

  2. if you have a 4GEE WiFi device, type 192.168.1.1 into your browser (password / username is admin) and use the SMS message feature

------------------------------------------------------------------------------------

By phone:

  1. call 1818 from the EE device you want to remove or apply Content Lock

  2. or call 150 from an EE device

  3. or call 08454 123 662 from any other device
 

Angie

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I don't use EE. Or IE.

Also, are you on LTE or 5g phone? If so you may need to back the LTE and 5g off in your settings. That has been an issue on some forums.
 

Clint

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I txt OFF to 150 (Ee)...they replied my control setting is Moderate,I can only change to Strict via text,for Off I have to phone them..
Thanks all for taking time to help solve this annoying problem!
 
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Ninkasi

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Make sure you change it to 'off' Clint. Strict will make it worse! Am sure this is not not just isolated to the EE network
 

DocAnna

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I had exactly the same problem for a few months - and it’s gone away now. Only happened when using mobile data and only if accessing the site logged in. If you connect using an incognito window or after you remove cookies then the site loaded, as soon as I logged in it would give the same error.
I guessed it was something to do with an old security certificate or cookies being device/up specific on https. Tbh it didn’t cause much trouble and I only remembered it now reading this ... and realised it’s not a problem now... interesting.
Anna
 

Chippy_Tea

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I txt OFF to 150 (Ee)...they replied my control setting is Moderate,I can only change to Strict via text,for Off I have to phone them..
Thanks all for taking time to help solve this annoying problem!
Thanks Clint keep us posted.
 

DocAnna

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Which provider do you use Anna, was the problem using wi-fi, mobile data or both?
I've a work and a personal mobile phone, one on EE and the other on BT mobile but I think that means essentially the same network as BT mobile is a virtual operator on EE. Both had the same problem only when using mobile data, didn't matter if 4G or 3G. Only happened if I was logged in to the forum. Was fine on my home wifi, but never had the opportunity to try it on anyone else's network. Both are iphones and I use chrome for browsing, but it did affect Safari as well since I did try that.

It hasn't been a problem for at least a couple of weeks, and had completely forgotten about it till @Clint 's thread. I've a suspicious feeling this might have resolved itself round about the time I became a supporting member..... hang on I've an idea....
...no, just tried switching advertising back on to see if that was the problem, I do wonder though if it was something in one of the adverts that was causing the problem.

Anna
 

muppix

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Sites about alcohol are typically blocked by mobile and broadband ISP's default content filters. There's a page here which explains more about it, together with some links near the bottom of the page for accessing and altering those filters for various mobile ISPs. Apologies if this has already been covered, I'm new here. 😇
 

Gerryjo

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I had this same issue. Just out of interest, when you manually type the URL into the address bar rather than clicking on a link, so www.thehomebrewforum.co.uk Does this work?

For some reason the www.thehomebrewforum.co.uk seems to be listed as a restricted site on "EE,BT,Plusnet,Asda and Virgin Mobile"

I had something called 'light' in parental controls. When I switched this off I could access as normal.

I did this in the provider app (the one you use to check bills etc)

It doesnt matter what type of phone you have.
Excellent shout @Ninkasi as I had the same issue this morning changing my mobile provider from EE to BT as it wouldn't let me access on mobile.Opened MyBT app changed light parental control to off but didn't work but then went to account via the laptop to find it hadn't taken effect so again turned off and now working fine.
:hat:
 

DocAnna

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Ah - so it’s happening tonight with my EE phone but not the BT mobile one ... hmmm
F0D719B6-86C0-4363-B0A8-62F6C282DB0E.jpeg
 

Gerryjo

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Ah - so it’s happening tonight with my EE phone but not the BT mobile one ... hmmm
View attachment 36416
How do I turn off parental controls on EE?
Steps
  1. Click on “Mobile” and sign in to your EE account using your mobile telephone number. ...
  2. Click on “Device and usage.” If using Orange or T-Mobile service, this option will read as “Manage your phone.”
  3. Scroll down to “Content Lock,” then select “Off.”
  4. Select the option to save your settings.
Here is a reply on the EE community website.

Advice: EE Content Lock


‎17-12-2018 08:35 PM - last edited on ‎16-07-2019 05:08 PM by
EE Community Manager
Sorcha


The following question comes up regularly here in the EE community. I've been answering a lot of questions around EE content lock. This is a guide for users who want to remove content lock. This is the question I always get:

"Why can't I access some websites on my smartphone?"

Well this is because content lock is enabled on your account. Content lock is there to protect under age customers from accessing sites they shouldn't.

Content lock is turned on by default and needs to be turned off by the customer if they wish to go on such sites. There are a few ways that content lock can be turned off and it differs a little between PAYG (Pay as you go) and Pay Monthly.

On EE there are 3 versions of content lock...

Moderate – The default setting for new and existing customers.You get access to social networking sites but not 18-rated content in accordance with BBFC (British Board of Film Classification) guidelines or pornography sites.

Off – Full access to the internet with no filter, including 18-rated content.

Strict – The safe setting for children under 12. It filters 18-rated content but also content the BBFC rates higher than 'PG', as well as other content not suitable for younger children including chat, dating and unmoderated social networking sites. Google SafeSearch is now built into the EE Strict settings so any Google search will not show websites that relate to unsecure, adult content. You can’t turn this feature off – you’ll need to switch your Content Lock setting to Moderate or Off.

Please note: EE are now blocking secure sites for Strict users (sites showing HTTPS in the URL). This means that some webpages you may have been previously able to access will show as ‘Timed out’ or ‘No response’.

Important information
  1. If you try to access 18-rated content with Content Lock enabled, you’ll see a blocking page and you’ll need to complete a credit card age check using the online form to view the content
  2. If you're a business user, you may not have the permissions required to change the settings and will need to contact your account manager
  3. Content Lock only works on EE's mobile network – not on fixed line WiFi
  4. If you try to change your Content Lock settings, EE will check that your credit card details match the name and address on your EE bill. If you're an American Express or Diners card holder, they take £2 from your card and refund it straight away. ‘Content Lock removed’ will show up on your credit card bill

Here is how you can remove your content lock...

My EE (Online/App)

  1. Go to Manage Device.
  2. Choose The Content Lock Setting you want.
  3. Save.
By Text

  1. Text Strict, Moderate or Off to 879
  2. If you have a 4GEE WiFi device, type 192.168.1.1 into your browser (password / username is admin) and use the SMS message sending feature.
Online

  1. From the EE blocking page, you can remove Content Lock using a credit (NOT DEBIT) card or by logging in to My EE.

Calling EE

  1. Dial 1818 from the device you want to change the Content Lock setting.
  2. Or call 150 (There may be a charge on PAYG).
  3. 4GEE WiFi and tablet customers can call us on 08454 123 662 from any other device.
In Store

  1. Just pop into a store with any official government photo ID. (eg. Passport, Driving License photo and paper part, Citizens Card, EU card)

    Please note: If you want to turn Content Lock off you’ll need to complete another credit card age check.

    Keeping your family safe

    The mobile industry uses the BBFC guidelines to determine what content should be rated 18. If you believe a website or content has been misclassified please email [email protected] and EE will review it for you.

    What about illegal content?
    Content that’s inappropriate to some may be acceptable to others which is why there’s a robust framework in place based on BBFC standards. However, there’s a clear distinction between inappropriate and illegal content. If you or your child stumbles across an image or video online which you suspect shows child sexual abuse or other illegal content you can report securely and confidentially to the Internet Watch Foundation.

    Messages
    If you believe your child is receiving illegal or seriously offensive messages from an adult in a chatroom or on a social networking site, you can report it to the Child Exploitation and Online Protection Centre.

    Important information for parents
    Be careful if your child is given a second-hand phone or SIM card. It's always best to call 1818 to see if Content Lock is turned On or Off. If you want to apply the Strict setting for an under 12, text the word Strict to 879 from the device you want the setting applied to. If your child is using a device connected by 4GEE WiFi, make sure you apply the correct setting of Content Lock to the 4GEE WiFi. Some content, such as apps and encrypted secure sites may contain adult material that will not be blocked by Content Lock, so it’s important to stay aware of their internet use. Make sure your computer system has protection against viruses and illegal content.
 
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Clint

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Hello all,
I've just been on my EE account and the ability to select unrestricted internet access while on mobile data is now available...so you don't have to phone them to switch restrictions off to the highest level.
I've tried accessing the forum with just mobile data and it works!
 
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