It looks like your doctors receptionist are going to be trained to take details of your illness and direct patients to other health professionals, including nurses, pharmacists or physiotherapists.
I do not think half a days training is enough and i am not sure i want to discuss my illness with my receptionist if i am ill enough to phone the doctor i am ill enough to see him/her.
I do not think half a days training is enough and i am not sure i want to discuss my illness with my receptionist if i am ill enough to phone the doctor i am ill enough to see him/her.
Patients trying to see a GP are being screened by receptionists in a controversial scheme designed to cut the number of appointments.
Under an NHS drive to free up doctors' time, clerical staff are being trained as 'care navigators'.
They are being sent on a half-day course and taught how to direct patients to other health professionals, including nurses, pharmacists or physiotherapists.
The scheme was devised to reduce 'avoidable' appointments and is gradually being adopted by surgeries across England.
GPs say up to a quarter of consultations are unnecessary and taken up by patients who could look after themselves at home or see another health professional.
Read more: http://www.dailymail.co.uk/news/art...nists-controversial-scheme.html#ixzz4thZtjrZW
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