Back in February 2022 after another failed washing machine,armed with a partial divvy up from British Gas,Mrs Clint and I went to Currys and splashed out on a shiny new LG for the best part of £600.
It sat resplendent in our kitchen doing a fine job for about a year then decided to leak....a lot!
Having come with a " five year warranty " I requested a repair through the LG website,a chap attended and found a screw which matched the small silvery ones that hold it all together, had punctured the drum. New parts ordered and repair done in about a week. Normal service resumed.
Fast forward to June this year....the appliance has sprung another leak. So repair requested....and here's where it'll goes up the proverbial sh1te creek without a paddle. Dreadful communication with LG,the service company they use,virtually zero communication, twice we waited in for engineers that didn't turn up and we get accused of not replying to phone calls!
Anyway we've been without a washer since mid June. Eventually this week an engineer attends and finds...a hole in the drum...aha! I says and presented him a small silvery screw I found under the washer when mopping up the leak...
We then have a week of no communication as to when this might be fixed.
Yesterday I'd had enough and went to Currys and explained the fiasco to the manager. On noting my repair request date he informed me that the repair had to be done within 28 days or I can get a new appliance and as my money had been given to Currys in the first instance it was they who my contract was with.
He called someone over who took me to the customer services,wrote off my appliance,gave me a full value credit including delivery,installation and removal of the other! It's coming Tuesday.
What a palaver.
Oh and to finish off...I had an email off LG yesterday afternoon stating as it was a screw inside the machine it wasn't covered under warranty as it was "accidental " damage and the repair would cost £159. I'm not even going to reply...
It sat resplendent in our kitchen doing a fine job for about a year then decided to leak....a lot!
Having come with a " five year warranty " I requested a repair through the LG website,a chap attended and found a screw which matched the small silvery ones that hold it all together, had punctured the drum. New parts ordered and repair done in about a week. Normal service resumed.
Fast forward to June this year....the appliance has sprung another leak. So repair requested....and here's where it'll goes up the proverbial sh1te creek without a paddle. Dreadful communication with LG,the service company they use,virtually zero communication, twice we waited in for engineers that didn't turn up and we get accused of not replying to phone calls!
Anyway we've been without a washer since mid June. Eventually this week an engineer attends and finds...a hole in the drum...aha! I says and presented him a small silvery screw I found under the washer when mopping up the leak...
We then have a week of no communication as to when this might be fixed.
Yesterday I'd had enough and went to Currys and explained the fiasco to the manager. On noting my repair request date he informed me that the repair had to be done within 28 days or I can get a new appliance and as my money had been given to Currys in the first instance it was they who my contract was with.
He called someone over who took me to the customer services,wrote off my appliance,gave me a full value credit including delivery,installation and removal of the other! It's coming Tuesday.
What a palaver.
Oh and to finish off...I had an email off LG yesterday afternoon stating as it was a screw inside the machine it wasn't covered under warranty as it was "accidental " damage and the repair would cost £159. I'm not even going to reply...
