No end in sight for O2 data outage

Discussion in 'The Snug' started by Chippy_Tea, Dec 6, 2018 at 6:08 PM.

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  1. Dec 6, 2018 at 6:08 PM #1

    Chippy_Tea

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    People are phoning in to 5 live saying they have lost work as they haven't been able to use their apps it seems people have become over reliant on phones and have no back up in case anything goes wrong, is this a little short sighted?



    O2 says it does not know when full service will be restored to millions of customers who cannot access data services on their smartphones.

    The mobile network said it was working "flat out" with Ericsson to fix the technical problems.

    The Swedish company, which makes mobile network equipment, confirmed that an issue with its software was to blame.

    Services such as bus timetable information have also been affected, while many businesses faced disruption.

    O2 has 25 million customers and also provides services for the Sky, Tesco, Giffgaff and Lycamobile networks, which have another seven million users.

    "The network issue we are currently experiencing remains a top priority for us and we are working as quickly as possible to fix the issue," O2 said.

    Its chief executive, Mark Evans, tweeted to "reassure our customers that we are doing everything we can to fix the issue with our network".

    https://www.bbc.co.uk/news/business-46464730

    .
     
  2. Dec 6, 2018 at 6:16 PM #2

    terrym

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    Probably is a bit shorted sighted for many folks. However every cloud has a silver lining since they have now had a wake -up call (no pun intended) to have a back up facility if its so important to them.
     
  3. Dec 6, 2018 at 6:21 PM #3

    Chippy_Tea

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    Some are ringing in to say they have had a very productive day with no means of checking Facebook every 5 minutes :laugh8:
     
    Last edited: Dec 6, 2018 at 6:40 PM
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  4. Dec 6, 2018 at 6:33 PM #4

    Ghillie

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    Scary stuff isn't it?

    I mean, imagine having to actually make conversation...
     
  5. Dec 6, 2018 at 6:45 PM #5

    Gunge

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    Wait for the influx of news stories about dozy peds being flattened as they step into traffic whilst staring in incredulity at their phone's blank screens. Only difference then is the blank screen bit.
     
  6. Dec 6, 2018 at 8:01 PM #6

    Braindead

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    Wheres my Uber Eats : )
     
  7. Dec 6, 2018 at 8:05 PM #7

    Slid

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    Seems like everyone I know sees their lives go by through a small hand held device. I wonder sometimes what instructions they are receiving from their phone and what the phone's intentions may be.
     
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  8. Dec 6, 2018 at 8:30 PM #8

    simon12

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    There would be riots in the streets about it except No one can organise it without their phone
     
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  9. Dec 6, 2018 at 8:30 PM #9

    MyQul

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    All the bus live updates at bus stops in London were out today
     
  10. Dec 6, 2018 at 8:39 PM #10

    Gunge

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    Likewise the teevee device. We were without a sofa for over 2 months following a house move, so took to 'living' in the kitchen, where lengthy and meaningful conversations took place! Now we have the sofa and back in the living room with the teevee, I can't bring myself to watch it at all and I miss the 'kitchen time'. Anyone wanna buy a sofa with a teevee thrown in?
     
  11. Dec 6, 2018 at 8:42 PM #11

    Slid

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    Dangerous suggestion, mate. A lot of contemporary relationships may not survive either lengthy nor meaningful conversations. People seem to communicate in text speak now.
     
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  12. Dec 6, 2018 at 9:21 PM #12

    cushyno

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    I'm one of those affected by this outage today. Not directly a O2 customer but my provider uses the network.

    Several things today made me realise how much I rely on mobile data:
    1. Traffic jams. I can usually find the quickest alternative route using a mobile app. Not today, just had to sit out the 30 minute jam without guidance.
    2. Couldn't access my xmas shopping list, so missed an opportunity at lunchtime. I keep lots of notes, lists and info online.
    3. Parents evening at kids school. It was a lottery trying to meet up with my wife and two kids, all arriving from different locations and at different times. I lost phone signal too so couldn't even phone them.
    4. Couldn't respond to an urgent request from a friend. Didn't know I had the WhatsApp message until 5 hours later.
    Tech does make my life easier until it's not there. I know that I'd be fine without it too, but when you lose it unexpectedly it is a damned inconvenience.
     
  13. Dec 6, 2018 at 11:02 PM #13

    Bigcol49

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    Hi!
    The ones that conclude with, ". . . and you can f**k off as well"?
     
    Last edited: Dec 7, 2018 at 6:38 AM
  14. Dec 7, 2018 at 6:20 AM #14

    Chippy_Tea

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    I think as I said in the OP we have become too reliant on them and we don't have a backup, how many of us have a list of numbers for family members phones should yours break or you lose service I certainly don't as for businesses it must have been a nightmare.

    The boss has just been on the radio to say they didn't have a problem with the voice service but it turns out that isn't the truth when everyone switched to the voice service it stopped working for many customers as it couldn't handle the extra traffic.

    One big plus for us non O2 customers - hardly a mention of Brexit yesterday. :thumba:
     
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  15. Dec 7, 2018 at 7:29 AM #15

    LesTom

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    How very true athumb..
     
  16. Dec 7, 2018 at 8:15 AM #16

    Norfolk79

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    Sounds like from the news this morning an expired security certificate caused the gateway computers between o2 and the internet to fail.

    Somebody’s getting sacked in the morning!
     
  17. Dec 8, 2018 at 6:09 PM #17

    Clint

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    Lol...
     

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