properties are without water in south-west and west London

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Chippy_Tea

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A number of properties are without water in south-west and west London after a problem with a pump.

Thames Water apologised to customers in the TW and W postcode areas affected by the water outage.

The company said the fault was because of an issue with one of its pumps at Hampton.

The firm said its engineers had now managed to restart the pumps and people would "slowly" start to regain water pressure.

There have also been water problems in the north-west of England.

In Stockport, Greater Manchester, a leak on Derby Way at the junction of Derby Street has left United Utilities customers in the SK6 postcode area with no water or poor pressure.

In Bolton there is a burst water main on Baysdale Avenue, which has also left some customers of United Utilities without water.

The company said its engineers were at the sites to fix the problems.

Juan Xu, who lives in Twickenham, told the BBC she and her husband thought nothing at first of there being no water in their house, as they imagined the problem would be resolved shortly.

But when they went to a nearby petrol station to buy charcoal for a planned family barbecue, they found long queues for bottled water and realised the scale of the problem might be greater than they first thought.

"I can't believe this is happening in London," she said.

"We have 10 people coming for a barbecue and now it looks like they won't be able to stay.

"We're probably going to go to book into a hotel now."

Residents have taken to Twitter to express dismay at the water problems.

Emma Ling said: "There is no running water in Twickenham on Christmas Day, can't cook Christmas dinner. Merry Christmas to you all. Bah humbug."

Emma Pound wrote: "Christmas Day and we have no NO WATER! @thameswater please hurry and get the TW area back in action."

John Soones said: "No water in the bathrooms and only a dribble upstairs. I'm sorry for the poor people working on Christmas Day to put this right."

A spokeswoman for Thames Water said: "We have got a team on site investigating and looking to get it fixed as quickly as possible.

"We are really sorry to any customers experiencing low pressure or no water."
 

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