What Jonathan doesn't seem to get is that DHL are just too dear. A bag of malt used to cost £12 delivery and now with DHL cheaper rate it's £32! More than the malt itself. This means that I now have to order all my stuff from thehomebrewcompany instead of just some of it. I like HBC, they're a great bunch, but I also like Crisp's malt. My stuff from HBC comes via DPD and, yes, it's taking about a week longer than it used to, but I can plan for that.DHL - (Shipping EU & Worldwide, they have lots of different services and currently it defaults to show the most expensive express service, I've asked my tech team to look at this to show all options clearly as the rates are putting some people off)
We don't make profit or margin on shipping we just pass on the couriers rates. We recognise DHL is a premium price but we have noticed they are successfully shipping anywhere and fast.
So come on GEB. You've got to sort this out or lose customers like me.
(When I explained this to Deborah, some weeks ago, she seemed to understand straight away!)