If you can get into your router stats you will be able to see your line speed.
Try running speed tests with your router directly into the test socket and the phone not connected this will eliminate any other wiring in the house then if it improves try with the phone connected with the router to the test socket, the more info you can give them the better, I would still join the community forum and start acthread explaining what has happened so far to get the ball rolling in case phone support hits a brick wall.
I've given that a try by unplugging the phone and no improvement! i.e. Still at 6.9Mbps.
New Router just arrived so Logging Off to sort it out!
Hope springs eternal eh? :thumb:
Keep your fingers crossed its the D-Link.
You unplug your router and switch it off,why?It's a Model DSL-3782 Super Router
I've fitted it and it's working okay so far but with no improvement to the Mbps which are still at 6.6 to 6.7.
TalkTalk reckon that the Router needs time to settle down for a few days so IF the Router stays on all the time over the weekend, I will give them a bell on Tuesday and spend some time seeing if they can make any improvements.
As always, I am impressed at the knowledge displayed on this Forum so Many Thanks for all the input. :thumb:
BTW, today I decided not to bother the neighbour who may have a spare "wired" phone. His wife isn't very well so I reckon he has enough problems without having to search his garage on my behalf.
You unplug your router and switch it off,why?
was not aware of that fact but its the one thing I leave on 24/7 all year round,i do though switch all otherstand bys off when not using the equipment like teles and microwaveYeah, if you keep switching a router on and off, the exchange automatically decreases your connection speed as it thinks your line is having issues with the higher speeds. Always keep a broadband modem switched on.
+1 on that. Its important its left on at all times.Yeah, if you keep switching a router on and off, the exchange automatically decreases your connection speed as it thinks your line is having issues with the higher speeds. Always keep a broadband modem switched on.
You have the best router they now supply so you can now rule that out, whhat speeds were you getting before the trouble started?
Can you get into your router settings and see what your line speed is showing if not I will give you the info tomorrow when I am back on the PC. (Or maybe a forum member may be able to help to save time)
You unplug your router and switch it off,why?
Correct me if I’m wrong but don’t BT (well openreach but it’s the same really) own most of the exchanges, and sky etc install their own equipment in the exchanges?My gauge on selecting the provider for internet is based on your local exchange.
It because it’s all about if BT own the exchange and all the equipment in it.
In short if it’s BT own exchange they “limit” the performance of “other providers” to ensure the BT users get maximum bandwidth at high volume peak periods. I know this because I’ve tried talk talk and sky via the same exchange. And then BT and the difference was huge. You can check you exchange here
https://availability.samknows.com/broadband/exchange_search
It’s a great resource to help with your home B.B. and as some others have said, for new customers there are some great deals on 75mb unlimited B.B. with BT these days.
Sent from my iPad using Tapatalk
Are you on copper wire or fibre?I haven't a clue what the speed as before the 28th February this year. Enough to watch live American Football for 4 hours without interruption and was happy with it!
Spot onCorrect me if I’m wrong but don’t BT (well openreach but it’s the same really) own most of the exchanges, and sky etc install their own equipment in the exchanges?
They are then using their own “backhall” with bt just providing the link from the exchange to the customers home?
Yes, that's what i meant in a more eloquent way.Correct me if I’m wrong but don’t BT (well openreach but it’s the same really) own most of the exchanges, and sky etc install their own equipment in the exchanges?
They are then using their own “backhall” with bt just providing the link from the exchange to the customers home?
was not aware of that fact but its the one thing I leave on 24/7 all year round,i do though switch all otherstand bys off when not using the equipment like teles and microwave
......... but modern LCD / LED TVs use a tiny fraction of the power.
Tha's not from these parts then?
Lunnun (i.e. anythin south of The Wash) would be my guess!
It's that "tiny fraction" that us northerners worry about ever since that man from Coleman's Mustard said that he was a millionaire because of the amount of mustard that people (usually them from darn sarf) leave on the sides of their plate! :thumb:
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